Hello there!
I would just like to thank you for your great service last September 17, 2020. There are lots of remarkable things I noticed when I visited the hospital for my son’s EEG. I just think that these things deserve attention from the management. You are doing a great job. Thank you!

1. Mannylene Ordonio from the EEG service team handled everything smoothly and excellently. She patiently answered all our inquiries. After knowing that we have a newborn with us, she took the initiative to conduct the health declaration interview to avoid any possible inconvenience on the scheduled appointment. We were amazed that our data were already endorsed at the reception when we arrived.

2. The reception area/triage is at the strategic location unlike the other hospital we visited. Nice system upon entry.

3. The staff at the elevator was attentive when someone needed help. He saw us looking for the EEG room and he immediately assisted us.

4. Mannylene conducted the EEG smoothly. She was organized. She gave us a briefing on what’s going to happen and what should be done. We truly appreciated it since we’re handling newborn and the procedures should be conducted carefully.

5. The security guards were helpful too. From the time we went to the hospital for the scheduled EEG up to the time my husband picked up the results, they were attentive and responsive to our needs

I had a bad experience with other hospital. That is why I realized how great service can affect someone esp during this time of pandemic. Capitol Medical Center is one of the hospitals with an established system. Hats off to all of your frontliners!