“My father was scheduled for ESWL (L) shockwave on July 3, 2022.
On July 1, 2020, I was informed that they already had a LOA approval for my father’s procedure. I was then glad and thankful because they lessened the hours of waiting in queue to get it.

On July 3, 2020, we arrived at CMC Stone Treatment Center 3 hours before our scheduled time due to my father’s almost a month-long pain. We expected that my father would not be accommodated for this reason, but to our surprise, Nurse Je and Ms. Shen went out of their duties to take care and somehow ease my father’s pain. They even let my father rest comfortably in one of their beds while we wait for his procedures.

After his procedure, they would ask my father’s condition almost every day. For me, it is a good thing that they wanted to know their patient’s health now and then. It feels like their jobs and responsibilities did not end on the day of the procedure itself. Thank you very much Nurse Je, Ms. Shen, Dr. Zamora and Dr. Chua!”